01You
Will it fit our tools?
Hollin
Hollin connects to the places questions arrive, the sources it quotes and the tools your team already uses.
Where questions arrive
- Any inbox over IMAP and SMTP
- Team chat
- Questions asked in your channels
- Website widget
- One script tag on your site
- Forms
- Webhook from any form service
What it reads
- Documents
- PDF, DOCX, Markdown, slides
- Help pages and wikis
- Imported from their address
- Shared drives
- Read-only, folders you choose
- Past replies
- Up to three years
Where results go
- Team chat
- Handoffs and the weekly gaps report
- Spreadsheet export
- CSV of every answer and source
- REST API
- Drafts, sources and reports
- Webhooks
- Signed events for every answer
02You
What if ours is missing?
Hollin
If a tool you use is not listed, use the REST API or webhooks. Every draft, handoff and report is available as JSON, and every event is signed so your systems can check it came from Hollin.
| Event | When it is sent |
|---|---|
draft.created |
A draft is ready for review |
reply.sent |
A reply went out, with or without review |
handoff.created |
A question was passed to a person |
report.ready |
The gaps report for the period is ready |
03You
Anything else to ask?
Hollin
Is there an API?
Yes. The REST API returns drafts, sources and reports, and webhooks send a signed event for every reply.
Can we connect a system that is not listed?
Usually. Anything that can send a webhook or be read over an API can be a source or a channel.