00You
What is Hollin?
Hollin
A shared answer desk for any team. It drafts answers from your documents and past replies, cites every source and passes anything uncertain to a person.
01You
How is an answer written?
Hollin
- 01
Read
The question, who is asking and what was said before.
- 02
Find
Passages in your documents, help pages and past replies that answer it.
- 03
Draft
An answer in your team’s words that quotes those passages and numbers each source.
- 04
Check
A person approves it, or it goes out on its own for the topics you allow.
02You
Will it make things up?
Hollin
It answers only from the sources you connect.
Every draft quotes the passages it used, so the person reviewing it can check in a few seconds. When your sources do not cover a question, Hollin says so instead of guessing and passes the question on.
You decide which topics may be sent without review. Everything else waits for a person.
- Sources per draft
- Listed, with the quoted line
- No matching source
- Handed to a person
- Sent without review
- Only topics you allow
03You
What else does it do?
Hollin
Sourced answers
Where do the answers come from?
From what your team already wrote. Every draft quotes your documents, help pages or past replies, and numbers each source.
Review queue
Can a person check answers first?
Yes. Every draft waits for a person until you allow a topic to be sent on its own.
Handoff to a person
What happens when it doesn't know?
It says so. The question goes to the right person with a summary of the thread and what it searched.
Gaps report
How do we know what's missing?
A report lists every question your sources could not answer, grouped by topic, beside the closest page you already have.
Answers in 24 languages
Can it answer in other languages?
Yes. It answers in the language the question was asked in, quoting sources written in yours.
04You
Does it help?
Hollin
Larkfield Outdoor’s customer team, after one quarter with Hollin:
- of questions answered without edits
- 57%
- median first answer, down from 6 hours
- 14 min
- gaps in their documents found and filled
- 41
06You
What does it cost?
Hollin
Three plans, priced by channel and answer volume. Every plan starts with 14 days free.
| Plan | Price | Channels | Answers a month | Choose |
|---|---|---|---|---|
StarterFor one channel and a small team | $39 / month$390 / year | 1 | 1,500 | Choose Starter, MonthlyChoose Starter, Yearly |
TeamMost teamsFor several channels and a full team | $129 / month$1,290 / year | 3 | 8,000 | Choose Team, MonthlyChoose Team, Yearly |
BusinessFor larger teams with security reviews | $399 / month$3,990 / year | Unlimited | 30,000 | Choose Business, MonthlyChoose Business, Yearly |
07You
Where does our data go?
Hollin
It stays in the region you choose and is never used to train shared models.
Sources and questions are encrypted at rest and in transit. Each workspace keeps its own index; nothing is shared between customers. Delete a source and its passages are gone from the index within an hour.
- Regions
- EU or US
- Encryption
- AES-256 at rest, TLS 1.3
- Single sign-on
- SAML and OIDC on Business
08You
Will it fit our tools?
Hollin
Where questions arrive
- Any inbox over IMAP and SMTP
- Team chat
- Questions asked in your channels
- Website widget
- One script tag on your site
- Forms
- Webhook from any form service
What it reads
- Documents
- PDF, DOCX, Markdown, slides
- Help pages and wikis
- Imported from their address
- Shared drives
- Read-only, folders you choose
- Past replies
- Up to three years
Where results go
- Team chat
- Handoffs and the weekly gaps report
- Spreadsheet export
- CSV of every answer and source
- REST API
- Drafts, sources and reports
- Webhooks
- Signed events for every answer
09You
What changed lately?
Hollin
3.5
Topic rules for sending without review
- NewSend without review can be set per topic and per channel, with a daily limit.
- ImprovedDrafts on threads with more than ten messages arrive about twice as fast.
3.4
Gaps report by topic
- NewGaps are grouped by topic, sorted by how many questions they caused.
- NewEach gap shows the closest existing page and the edits people made.
3.3
Answers in the asker's language
- NewDrafts are written in the language the question was asked in, in 24 languages.
- NewReviewers see a line of English under each paragraph of a translated draft.
10You
Anything else?
Hollin
How long does setup take?
Most teams connect their documents and a year of past replies in an afternoon. Drafts start the same day.
Does it answer on its own?
Only for the topics you allow. Everything else is a draft until a person sends it.
Can we try it first?
Yes. Every plan starts with 14 days free, and you can cancel before the first payment.
Which languages does it write?
It answers in the asker’s language, in 24 languages, while your sources stay in yours.
11You
Ask your own question.
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