01You
Who uses it?
Hollin
Three teams, interviewed after their first quarter.
Larkfield Outdoor
Retail, outdoor gear
“We used to write the same forty replies every week. Now we write the page once and check the drafts.”
57% of questions answered without edits
Fernhollow Libraries
Public libraries
“Most questions arrive after we close. Now people get an answer that night, quoting our own rules.”
68% of evening questions answered the same night
Quarry Lane Payroll
Payroll software
“Our new hires ask Hollin first. It quotes the runbook, and if the runbook is silent, it asks one of us.”
3 weeks to full queue for new hires, down from 7
02You
Does it help?
Hollin
Larkfield Outdoor’s customer team, after one quarter with Hollin:
- of questions answered without edits
- 57%
- median first answer, down from 6 hours
- 14 min
- gaps in their documents found and filled
- 41