01You
What can it do?
Hollin
Each answer links to a page with a worked example.
Sourced answers
Where do the answers come from?
From what your team already wrote. Every draft quotes your documents, help pages or past replies, and numbers each source.
Review queue
Can a person check answers first?
Yes. Every draft waits for a person until you allow a topic to be sent on its own.
Handoff to a person
What happens when it doesn't know?
It says so. The question goes to the right person with a summary of the thread and what it searched.
Gaps report
How do we know what's missing?
A report lists every question your sources could not answer, grouped by topic, beside the closest page you already have.
Answers in 24 languages
Can it answer in other languages?
Yes. It answers in the language the question was asked in, quoting sources written in yours.
02You
Will it fit our tools?
Hollin
Where questions arrive
- Any inbox over IMAP and SMTP
- Team chat
- Questions asked in your channels
- Website widget
- One script tag on your site
- Forms
- Webhook from any form service
What it reads
- Documents
- PDF, DOCX, Markdown, slides
- Help pages and wikis
- Imported from their address
- Shared drives
- Read-only, folders you choose
- Past replies
- Up to three years
Where results go
- Team chat
- Handoffs and the weekly gaps report
- Spreadsheet export
- CSV of every answer and source
- REST API
- Drafts, sources and reports
- Webhooks
- Signed events for every answer